Challenge
The client was using six different software systems to manage sales, manufacturing, finance, warranty, and service, with no integration. This led to communication breakdowns between departments, extended sales cycles, and a damaged brand reputation due to perceived disorganization.
Solution
Zoho One was implemented across all departments, establishing a clearly mapped process to ensure seamless client transitions between departments, from sales to customer care and service. All documents were digitized, and electronic signing with MFA authentication was introduced to prevent fraud, especially for high-value contracts with multinational corporations.
Result
- Significant improvement in brand reputation
- Enhanced inter-departmental communication
- Detailed analytics on the sales cycle
- Reduced concerns about fraud
- Streamlined process for technical sales team support
- Efficient financial verification for the finance team
- Semi-automated maintenance and warranty pipeline